FAQ

📌 Frequently Asked Questions – Needxo

Welcome to Needxo – Pakistan’s All Product Mart. Here you’ll find answers to the most common questions about shopping with us.

đź›’ General

Q1: What is Needxo?
Needxo is an all-in-one online mart in Pakistan, offering fashion, jewelry, kitchen appliances, home essentials, electronics, and more — all in one place.

Q2: Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account helps you track orders, save addresses, and enjoy a faster shopping experience.

Q3: Is Needxo a Pakistani store?
Yes, Needxo is proudly based in Pakistan and delivers nationwide.

đźšš Shipping & Delivery

Q4: Do you deliver all over Pakistan?
Yes, Needxo delivers across Pakistan including major cities and small towns.

Q5: How long does delivery take?
Delivery usually takes 3–7 working days, depending on your city and product type.

Q6: What are the delivery charges?
Standard delivery charges apply and may vary by product and location. Some items may include free delivery.

đź’ł Payment

Q7: What payment methods are available?
We offer:

  • Cash on Delivery (COD)

  • Easypaisa / JazzCash

  • Bank Transfer

  • Debit & Credit Cards (where applicable)

Q8: Is Cash on Delivery available everywhere?
Yes, COD is available in most locations across Pakistan.

🔄 Returns & Refunds

Q9: What is your return policy?
You may return products within 7 days of delivery if they are unused, undamaged, and in their original packaging.

Q10: How do I request a return or refund?
Simply contact us via WhatsApp or email with your order number, and our team will guide you.

Q11: Are all products returnable?
Not all. Certain products such as personal care, hygiene, and customized items are non-returnable.

📦 Orders & Tracking

Q12: How can I track my order?
Once shipped, you’ll receive an SMS or email with your tracking number to monitor delivery progress.

Q13: Can I cancel my order?
Yes, you can cancel before your order is shipped. Once shipped, it cannot be canceled, but you may request a return after receiving it.

🛍️ Products

Q14: Are products original and authentic?
Yes, Needxo ensures high-quality and authentic products from trusted suppliers.

Q15: Do electronics come with a warranty?
Yes, for eligible products. Warranty details are always mentioned in the product description.

đź“ž Customer Support

Q16: How can I contact Needxo?
We’re here to help!

  • 📱 WhatsApp: 03238147077

  • 📧 Email: ahmedarain2102@gmail.com

  • đź•’ Support Hours: Mon–Sat, 10 AM – 8 PM

âś… Tip: Always review product details before ordering to avoid delays and ensure a smooth shopping experience.